糖心原创

Home⇛Journal of Interdisciplinary Perspectives⇛vol. 4 no. 5 (2026)

Point of Sale System Used by the Start-Up Cafés in Tabaco City, Albay

Karen B. Tronqued

Discipline: information systems

 

Abstract:

The Point-of-Sale (POS) system is a vital tool that enables business owners to manage daily operations effectively and efficiently. This study examined the use of features and benefits, as well as the challenges and recommended measures, of Point-of-Sale (POS) systems among selected startup cafes in Tabaco City, Albay. Using a qualitative descriptive research design, data were collected from 7 cafe owners and managers using a structured questionnaire and follow-up interviews. Findings revealed that most cafés are relatively young enterprises, with 1–3 years in operation and small workforces of fewer than 10 employees. Capitalization levels were generally between P501,000 and P1,000,000, while average daily patronage remained modest, with most serving fewer than 100 customers. Results indicated that POS systems were frequently used for basic transaction functions, such as order-taking, billing, and receipt generation, but were used only partially or not at all for advanced features, such as inventory management, sales analytics, and customer relationship management. Operational benefits included reduced waiting time, improved accuracy, automated reporting, and real-time inventory tracking, while benefits for patrons emphasized transparency, order accuracy, and enhanced service quality. However, significant challenges were identified, including technical issues (poor internet connectivity, downtime, and compatibility concerns), operational inefficiencies (limited integration with online platforms), financial constraints (subscription and maintenance costs), and human resource challenges (staff errors due to insufficient training). The findings conclude that while start-up cafés recognize the value of POS systems in improving daily operations, their full potential remains underutilized. The study recommends that maximizing POS use requires greater training, infrastructure support, and strategic adoption of advanced features to improve competitiveness and sustainability in Tabaco City’s growing cafe industry.



References:

  1. Anton, T.S., Trupp, A., Stephenson, M.L., & Chong, K.L. (2023). The technology adoption model canvas (TAMC): A smart framework to guide the advancement of microbusinesses in emerging economies. Smart Cities, 6(6), 3297–3318.
  2. Apoorva Blogger. (2024). Top POS system providers in 2024: A comparative review. Apoorva
  3. Barasa, D. (2023). Key management systems in a restaurant business: A comprehensive analysis of CRM, SCM, POS, HRM, and online ordering systems. University of Limassol, Limassol, Cyprus.
  4. Barraclough, D., & Shirlow, R. (2024). Examples of good restaurant POS systems. Expert Market.
  5. Batenburg, R., Huiden, R., & Plomp, M. (2011). Determinants of point-of-sale system adoption: A survey among small retailers in the Netherlands. 17th Americas Conference on Information Systems.
  6. Beltran, S. (2024). Virtual cashier “zooming in” from Philippines at New York City restaurant sparks debate about remote-work ethics. South China Morning Post.
  7. Benavidez, P. (2024). Business, industry survey shows Bicol establishments up by 2.4%. Catanduanes Tribune.
  8. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77–101.
  9. Brown, A. (2022). How has technology changed in the coffee industry over the last few years? Perfect Daily Grind.
  10. Colburn. (2024). 5 best restaurant POS systems of 2025. Forbes Advisor.
  11. Creswell, J.W., & Plano Clark, V.L. (2017). Understanding mixed method research. Scribd Inc.
  12. Creswell, J.W., & Creswell, J.D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches. Sage, Los Angeles.
  13. Cortes, K. (2019). Where to eat in Tabaco City, Albay: 7 restaurants and cafes to try. Tara Lets Anywhere.
  14. Daily Guardian. (2024). Philippines sees tenfold growth in POS usage.
  15. Denzin, N. (2012). Triangulation 2.0. Journal of Mixed Methods Research.
  16. Department of Trade and Industry. (2023). DTI statistics.
  17. Department of Information Technology. (2023). DICT concludes the 2023 Safer Internet Day with a round table discussion on child online safeguarding policy with internet service providers in a world cafe format.
  18. Gaoat, M., Cabungcal, C., Enriques, C., Medios, Z., Ruiz, H., Villanueva, J.L., & Gacrama, B. (2023). Impact of inventory management on financial performance of MSMEs in Santiago City. American Journal of Economics and Business Innovation, 2(3), 11–24.
  19. Greubel, S. (2025). Point-of-sale solution DISH POS launched in France. METRO Newsroom.
  20. Guirdham, O. (2024). Point of Sale (POS) software in 2024: Global market dynamics and strategic opportunities. TBRC Business Research Pvt Ltd.
  21. Hidayati, I., Sudarmiatin, S., & Hermawan, A. (2023). Analysis of point of sale system implementation in coffee shop. Jurnal Pendidikan Dan Kewirausahaan, 11(3), 932–947.
  22. Lanuzo, T. (2023). Information technology intervention for MSMEs in Legazpi City. University of Santo Tomas-Legazpi Publication.
  23. Ligon, E., Malick, B., Sheth, K., & Trachtman, C. (2019). What explains low adoption of digital payment technologies? Evidence from small-scale merchants in Jaipur, India. PLOS One, 14(7), e0219450.
  24. Mandabach, K., Blanch, G.F., VanLeeuwen, D., Revelas, D.A., & Cole, R. (2003). Who’s in charge here: Restaurant managers or point-of-sale systems? Journal of Foodservice Business Research, 6(3), 105–117.
  25. Nee C.C., & Yunus. M. (2020). RollRoll dice: An effective method to improve writing skills among year 3 pupils in constructing SVOA sentences. Universal Journal of Educational Research.
  26. Panasonic Corporation. (2019). Quickservice technologies has proudly supported Tim Hortons restaurant operators for 20 years.
  27. Patton, M.Q. (2015). Qualitative research & evaluation methods: Integrating theory and practice (4th ed.). Sage.
  28. Sanhueza, P. (2019). Impact of microfinance on the local microbusiness. Decision Making in Economics, 17(2).
  29. Sekaran, U., & Bougie, R. (2019). Research methods for business: A skill building approach. John Wiley & Sons.
  30. Tetangco, A., Jr. (2010). The POS interconnection: Giving better banking services together. Bank for International Settlements.
  31. Venkatesh, V., Morris, M., Davis, G., & Davis, F. (2003). User acceptance of information technology: Toward a unified view1. MIS Quarterly.
  32. Wardhani, M.R., & Prihatiningtias, Y.W. (2021). Understanding the effect of sustained use of cloud-based point of sales on SMEs performance during COVID-19 pandemic. The Indonesian Accounting Review.
  33. Xin. (2019). Operational efficiency of quick service establishments. Asia Pacific Journal of Academic Research in Business Administration, 5(1), 74.

Tools


Copyright © 2026  糖心原创 Exclusively distributed by