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Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 7 no. 1 (2026)

Chatbot AWARE: A Thematic Literature Review on Chatbot Awareness, Workload-Based Adoption, Responsibility, and Ethics in Higher Education Institutions

Anthony U. Concepcion

Discipline: Education

 

Abstract:

AI chatbots may improve learning, simplify teaching, and engage students at colleges and institutions. AWARE examined chatbots' ef-fects on instructors and students. Awareness, ethics, responsibility, and workload-based adoption comprise the framework. By review-ing 19 scholarly sources, the researchers created the AWARE frame-work. Topics were sorted into four groups. Researchers ought to know the framework's pros and cons and smart uses. Online chat-bots can teach, administer, and collect feedback, according to the study. There are however some problems, like lower emotional in-telligence, the risk of disseminating false information, concerns about academic honesty, and the fact that not everyone can access the material. The study shows that chatbots can help with teaching instead of replacing it, as long as there are clear rules and a con-sistent way of teaching. The lack of lasting empirical evidence con-cerning the effectiveness of chatbots highlights the imperative for subsequent research aimed at measurable learning outcomes, equi-table access, and the establishment of stringent ethical standards for AI integration in higher education.



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